Terms & Conditions

General

Ordering our services and/or accessing your account is deemed acceptance of these Terms & Conditions. Please note that Register.ie may terminate your account without notice for any breach of these Terms.

All orders received will be stalled pending standard security checks. Subsequent to standard security checks we reserve the right not to proceed with any order received via any channel without notification.

For your protection we are not in a position to accept new registrations, transfers, modifications by email/telephone. You must place all transactions online.

You may be barred from accessing any of your Register.ie services if Register.ie determines you have violated these Terms and Conditions, if you have failed to remit any applicable fees when due, if any representation, statement or warranty made by you is untrue in any respect or if Register.ie receives a court order or other legal action relating to your account. Register.ie reserves the right to immediately suspend any customer access to Register.ie services until such breach or non-compliance is resolved.

In addition, if you violate any of these Terms and Conditions you will forfeit all credits and any other amounts accruing to you.

If you subscribe to a Register.ie service which is made up of two or more individual services and you violate the Terms & Conditions applicable to one of such individual services, your use of the particular individual service will be terminated, but the remaining services will remain active pending an investigation of all relevant matters.

We reserve the right to amend and update these Terms and Conditions at any time as is necessary without notice.

The laws of Ireland govern these Terms & Conditions.

Communications

All communications concerning services and renewals will be via email as the primary communication channel.

It is the responsibility of the customer to check the email account they enter as authoritative for their service on a regular basis for any correspondence from Register.ie.

You will be notified 48 hours in advance of any scheduled outages to your service that result from planned maintenance. Planned maintenance will be carried out at weekends or after business hours at a time that will cause minimum inconvenience.

We reserve the right to perform emergency maintenance on any hardware that is impacting customers without prior notification.

Payment

Payment is in advance for retail and reseller customers.

For clients that do not have Credit/Debit cards on file payment must be made prior to the renewal of any service to guarantee renewal.

All services are billed by our monthly automated billing process between the 3rd and 8th of the following month assuming that the application for services is after the 8th of the month. Services ordered and processed before the billing process date will be billed for in that month.

Register.ie will provide an account credit to the amount of any refund required. Cash refunds will not be provided except in instances required by the Consumer Protection Act.

The customer billing contact is responsible for all charges on the account. It is the clients responsibility to make sure that the billing and payment details are up to date e.g. new billing contact, credit/debit card details.

In the event that Register.ie terminates your account for violation of these terms and conditions you will not be entitled to the return of any fees paid with respect to any such terminated account service.

Cancellation Policy

In respect of annual payments if you cancel any subscriptions to a Register.ie service before the end of the annual contract you will not be entitled to a refund of all or part of amounts already paid by you. Register.ie requires at least 30 days notice for the cancellation of any services or accounts. Refunds will be issued from the end of the 30 days period to the next billing period.

Billing and Service Policy

All payments must be in Euro. Accounts are in default if payment is not received within 20 days of invoice date.

Accounts in default may have their service interrupted. Such interruption does not relieve the subscriber from the obligation to pay the outstanding charge. Only a written request to terminate your service relieves you of your obligation to pay the monthly account charge. Written requests MUST BE delivered by registered post. Emails and Faxes are not acceptable. Accounts in default may be subject to a late payment charge of EURO 20 and an interest charge of 15% per month on the outstanding balance. If the subscriber defaults, the subscriber agrees to pay Register.ie its reasonable expenses, including solicitor and collection agency fees, incurred in enforcing its rights under these Terms and Conditions.

All files, information and mail under the account will be preserved for 15 days from the date the payment is due. If the payment is not received after 15 days, all files, information and mail under the account may be deleted. If the subscriber wishes to use the service again, the subscriber must re-apply as a new subscriber.

The subscriber agrees that Register.ie has the right to delete all data, files or other information that is stored in the subscriber's account if the subscribers account with the company is in default or if it is terminated, for any reason, by either Register.ie or the subscriber.

Register.ie reserve the right to alter or amend domain registrant contact details if necessary, either temporarily or permanently.

System accounts cannot be transferred or used by anyone other than the subscriber. No more than one login session may be used at any time by the subscriber or any system account. If the subscriber has multiple accounts, the subscriber is limited to one login session per system account at any time; user programs may be run only during login sessions. Accounts which have been transferred to other parties, or show other activity in violation of this paragraph, are subject to immediate cancellation.

If your bill remains unpaid, Register.ie reserve the right to claim domain names registered.

Register.ie reserve the right to park domains that are auto renewed in good faith but are subsequently cancelled by the original registrant. These domains will be parked for the remainder of the registration period.

Register.ie shall have the right to suspend service to the subscriber at any time, and for any reason, without notice. If such a suspension is to last for more than 5 days, the subscriber will be notified as to the reason.

There are absolutely no refunds for domains once registered or renewed. Domain names must be cancelled via the 'My Account' page in your hosting Control Panel prior to the month in which they are due to renew, or they will be automatically renewed and billed.

Hosting and domain services are provided for an initial term of 12 months (unless explicitly defined under contract) and shall automatically renew for subsequent 12 month terms, until terminated in accordance with this agreement. After the Initial Term, subscribers may terminate this agreement upon thirty (30) days written notice to Register.ie. Should the subscriber wish to terminate this agreement for any reason during the initial term, a cancellation fee equal to three (3) months monthly service fee will become immediately due, and subscriber acknowledges and agrees to pay such fee. A customer may only terminate a contract during the Initial term with the agreement of Register.ie. Register.ie may in its sole discretion terminate this Agreement at any time. In the event that Register.ie terminates this Agreement for reasons other than breach of this Agreement by Subscriber, then Register.ie shall endeavour to the extent reasonably possible to provide 30 days notice to Subscriber. Subscriber is liable under this Agreement for all fees and charges until such time as the Agreement has been terminated. SUBSCRIBER UNDERSTANDS THAT UNLESS WRITTEN NOTIFICATION IS RECEIVED BY Register.ie AFTER THE INITIAL TERM, THE SERVICE SHALL CONTINUE AND SUBSCRIBER WILL CONTINUE TO BE RESPONSIBLE FOR PAYMENT OF APPLICABLE SERVICE FEES.

Register.ie reserves the right to change its charges and pricing, and that this will apply to any service provision already in place. The subscriber will be notified in advance of the effective date of the change either by email or by post.

The subscriber must certify that he or she is at least 18 years of age.

The subscriber acknowledges Register.ie exercises no control whatsoever over the content of the information passing through its servers and infrastructure.

Security

Your login details for all Register.ie services must not be divulged to any other person, and you should take all reasonable precautions to ensure that it is not discovered by other people.

The username and password for your account on the Control Panel will, on request, be sent in all instances to the Admin email address as last updated by you. It cannot be sent to any other email address.

Modifications to information stored about client accounts in the Control Panel can only be modified by the client successfully logging in with the correct username and password.

You agree to notify Register.ie immediately of any known or suspected unauthorized access to or use of your access details, your password, the password of any individual user to whom you have issued a login ID or any other breach of security or misuse of Register.ie services known to or suspected by you. You may change your/your users access details at any time using our online systems.

Register.ie reserves the right to change passwords if it deems the strength of the password to be insufficient to adequately protect against malicious access. Accounts that have strengthened passwords removed in favour of an insecure password will be warned three times via email before the account is terminated.

Register.ie reserves the right to suspend any account that is hacked and becomes a security risk to other clients or to the system in general without prior notification.

Complaints Procedure

If for any reason you are unsatisfied with any Register.ie service we provide a comprehensive complaints procedure. To log a complaint please go to the Support Centre section of the Control Panel. Once you log a complaint in the Control Panel it will be processed and responded to within 7 working days. We require that clients complete this procedure before contacting third parties/making public statements.

Support

Office/Phone/Chat Support Hours – 9am-6pm Monday-Thursday, 9am-5pm Friday

Ticket Support Hours – 9am-2:30am Monday-Saturday

Register.ie provides comprehensive support for all their services. Text chat support is provided as per office hours above (accept under exceptional circumstances where phone and ticketing communication channels need to take precedence).

Register.ie do not provide direct support to the clients of resellers.

Text chat is a free service provided to customers by qualified Engineers subject to the following terms and conditions:

  1. In advance of entering the conversation you generate a Ticket ID by emailing support@register.ie
  2. Clients that SHOUT or are abusive on text chat will have their account cancelled with immediate effect (depending on severity of behaviour).
  3. Our support Engineers can only provide support for the services that we have sold you e.g. the hosting of your website and the hosting of your email.
  4. Where it is clear to our Engineers that the issue you have relates to services you bought from third parties (be it broadband, coding, software or other applications/services) this will unambiguously be brought to your attention with proofs that this is the case if necessary.

We provide a host of free troubleshooting tools that can help you identify where your problem is (www.whoislookup.ie, www.networkwatch.ie and http://support.novara.ie). Any issues not relating to those not supported may be agreed to be looked at by the Hosting department but will incur a professional services fee. The customer will be informed if we can help them out, the cost of doing so and the timeframe to get it done. Professional services will be performed on a best efforts basis with no guarantee that the issue at hand gets resolved to the customers satisfaction.

Changes to services

Register.ie may change any of the Register.ie services at any time without notice, including terminating the offering of any Register.ie service altogether.

Proprietary Rights

Register.ie hereby grants you a non-exclusive, non-transferable license to use the software of the Control Panel. You are not being granted any right to copy the software or to use it on computers other than a server controlled by Register.ie. If any revision or modification to the Control Panel software materially changes your ability to conduct business, your sole remedy is to terminate the Agreement pursuant to the Section regarding termination of service.

Limitations of Liability and Disclaimers

The maximum liability of Register.ie in respect of any of its services, unless otherwise agreed by prior written agreement, shall be the fee in respect of 12 months for the relevant service.

The information, software, products, services and other material included in or available through Register.ie may not be complete, and may include inaccuracies or errors, and may also be modified, discontinued or deleted from time to time without notice. Advice, information, products, services or other materials received via Register.ie subsidiaries should not be relied upon for personal, medical, legal, business, financial or other decisions and is not intended to replace the advice of appropriate and qualified professionals. You should consult an appropriate professional for specific advice tailored to your situation.

Your access to and use of the service of Register.ie is at your own risk. Register.ie makes no guarantees of any kind regarding the dependability, accuracy, security, timeliness or availability of Register.ie services.

Indemnity

You agree to defend, indemnify and hold Register.ie and its suppliers harmless from and against any and all claims, losses, liability costs and expenses (including but not limited to legal fees) arising from your violation of these terms and conditions or any third-party's rights, (including, without limitation, infringement of any copyright, violation of any proprietary right and invasion of any privacy rights). These obligations will survive any termination of your relationship with Register.ie.

Revocation

We, in our sole discretion, reserve the right to deny, cancel, suspend, transfer or modify any domain name registration to correct a mistake, protect the integrity and stability of the company and any applicable registry, to comply with any applicable laws, government rules, or requirements, requests of law enforcement, in compliance with any dispute resolution process, or to avoid any liability, civil or criminal. You agree that we shall not be liable to you for loss or damages that may result from our refusal to register or cancel, suspend, transfer or modify your domain name registration.

Obligation to Maintain WHOIS

Your wilful provision of inaccurate or unreliable information, your wilful failure promptly to update information provided to us, or any failure to respond to inquiries by us addressed to the email address of the registrant, the administrative, billing or technical contact appearing in the Whois directory with respect to a domain name concerning the accuracy of contact details associated with the registration shall constitute a material breach of this Agreement and be a basis for cancellation of the domain name registration. Any information collected by us concerning an identified or identifiable natural person ("Personal Data") will be used in connection with the registration of your domain name(s) and for the purposes of this Agreement and as required or permitted by ICANN or an applicable registry policy.

Entire Agreement

This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all previous proposals, both oral and written, negotiations, representations, writings and all other communications between the parties.

Register.ie Domain Name Registration Services Terms and Conditions.

We do not warrant or guarantee that the domain name applied for by you is capable of being registered by you. You should not take action in respect of your requested domain name until you have been notified that your requested domain name is fully registered with the relevant body.

As long as all renewal fees are paid at the relevant date your domain name/s remain your property at all times as the registrant and can be transferred away from Register.ie at any time at your sole discretion.

Domains must be renewed annually to remain in the control of the current registrant. Register.ie will, on a best efforts basis, inform the current registrant of when their domain name is due for renewal. Although Register.ie provide an autorenew system it is still the responsibility of the client to make sure that all domains are renewed after the domain expiry date.

All management of domain names and changes of admin details via the Control Panel is the responsibility of the domain owner. Register.ie will facilitate such changes via our Control Panel. However, as a term of the usage of our Control Panel, domain registrants may not hold Register.ie responsible if these management systems are abused by person’s known/unknown to the registrant who authenticate themselves using the registrants log in details.

The security of all matters, specifically relating to username and passwords, relating to the management of their domain names is the responsibility of the registrant.

All domains registration services are provided subject to the relevant naming authority's terms and conditions.

We accept no responsibility in respect of the use of a domain name by you and any dispute between you and any other individual or organisation regarding a domain name must be resolved between the parties concerned and we will take no part in such a dispute. We reserve the right on our becoming aware of such a dispute to either suspend or cancel the domain name and/or to make appropriate representations to the relevant naming authority if necessary.

You warrant that to the best of your knowledge neither the registration of the name or the manner in which it is being used directly or indirectly infringes the legal rights of a third party.

It is a condition of registration that the registrant (you) agree to defend, indemnify and hold harmless Register.ie and its servants or agents, against any loss, damage, liability, claim or expense resulting from a claim or claims asserted by a third party regarding ownership of or right to use the domain name in question.

In the case of domain transfers, monitoring of the transfer progress is your responsibility. The registrar will email you directly upon successful transfer of domains.

.com Domain Transfer Fees: Our standard fee for transfer of a .com is not refundable irrespective of whether or not the transfer is successful. However in the event of the failure of a transfer you can re-initiate the transfer by contacting us and we will resubmit your transfer request for the same domain name multiple times free of charge.

Register.ie bill from the transfer date and not from the expiry date of the domain in question, this may mean that it is likely that the billing date and the expiry date of the domain do not match.

.ie domains

Under IEDR rules as long as you application remains unsupported by the necessary documentation the domain you have applied for is available to all comers on a first come first served basis (i.e. the IEDR will award the domain name to whomever provides the correct documentation first). Register.ie does not take responsibility to register domain names in a situation where full and correct documentation has not been supplied in a timely manner.

Our policy is to review all orders in our system prior to application with the IEDR. Review of orders occurs during normal business hours therefore, there may be a delay in applying for a .ie registration. We bear no responsibility for the loss of a domain to another applicant during this review period.

It is our standard procedure not to issue refunds for any services commissioned with us. The same applies in the case where .ie's ordered do not proceed to full registration (for reasons such as no documentation provided, client no longer wishes to register domain). However in extreme situations, where no fault on the part of the client has contributed to the cancellation, we may give a refund subject to the deduction of an administration fee.

Please see the Irish Domain Registry's full terms and conditions

Register.ie act as an agent for the Irish Domain Registry and operate on a best efforts basis. Complaints concerning the procedures of the Irish Domain Registry should be directed to that body.

All Other Domains

By proceeding with your search and or registration of a .COM, .NET or .ORG domain name, you agree to the terms and conditions of the "Uniform Domain Name Dispute Resolution Policy.

For the full and up to date terms and conditions of all TLD and non-TLD domain extensions please see the terms and conditions section of Register.ie.

Host.ie Hosting Services Terms and Conditions

All our services are provided subject to the terms and code of practice of the Internet Service Providers Association of Ireland, please see http://www.ispai.ie for details.

It is essential that you disclose in full your requirements and the degree to which the hosting service is/is not critical to the operation of your business at the outset. Unless otherwise agreed in writing all services are provided on the basis that Host.ie's maximum liability to the client is one year of fee for the relevant fee.

We do not allow Warez, illegal MP3 Sites, Adult Sites featuring pornography or IRC Bots.

Customer may not use the host.ie services to create, host or transmit any unlawful, libellous, abusive, offensive, vulgar or obscene material or engage in activities deliberately calculated to cause unreasonable offence to others.

Sites which feature Third Party Content, which whilst not necessarily illegal, is none-the-less considered inappropriate and deliberately calculated to cause unreasonable anxiety inconvenience or stress to others will be removed from our service.

As members of the ISP Association of Ireland we may from time to time receive notices from www.hotline.ie requesting the removal of specified material from web-sites or newsgroups being hosted by host.ie and providing that it is technically practical to do so we must comply with such notices within a reasonable time. By using our services you accept that should we receive notification from Hotline.ie any offending material will be removed from our servers.

You may not store more data in your account than your allotted server space. If you wish to upgrade at any time this can be facilitated.

You may not run server processes (e.g.. talkers/IRC Bots) from your virtual server.

host.ie reserve the right to remove any cgi or similar server-side program that interferes in any way with the normal running of a server.

We shall not be held liable for any loss or damages caused by the use or misuse, unavailability or removal of services beyond the exception to limitation provided for in the Service Level Agreement.

When your account is closed for reason of suspension, all files (including web pages, etc.) will be deleted immediately from the server.

We reserve the right to cancel your account at any time without notice.

Users must not participate in any form of un-solicited bulk e-mailing or Spam. Failure to observe this condition will result in immediate disconnection of service.

If clients are running insecure versions of common applications host.ie reserve the right to suspend the account immediately and this suspension will not be lifted until the problem has been fully addressed by the client to the satisfaction of Host.ie.

Bespoke Applications: Any applications/configurations not provided in our standard package features that you would like to install on your account can only be done by agreement with Host.ie. If the installation involves work not covered in our standard support service it will have to be assessed by our technical staff and if we agree that it is appropriate for installation and this needs to be done by Host.ie technical staff this work be charged at the normal rate for such work.

Number of domains per account: It is intended that each account is for one domain name only. However if you wish to host multiple domains on a single account you will need to purchase a Register.ie email account for each domain you want to point to your account.

Back-ups: We regularly back up client data. The main purpose of this is to ensure we are in a position to restore full web servers in the case of system corruption or hardware failure. These back-ups can be available to the client on a best efforts basis and we make no warranty, unless otherwise agreed, as to the timeliness of the data. Furthermore it may take between 48-72 hours to retrieve data from our back up storage system. If back-ups are critical to your operation please inform us so that we can agree on bespoke arrangements for you. Please ensure that you keep an up to date backup of your site on your hard drive.

If clients are running insecure versions of common applications host.ie reserve the right to suspend the account immediately and this suspension will not be lifted until the problem has been fully addressed by the client to the satisfaction of Host.ie.

Host.ie requires 1 months notice before any customer begins a nationwide advertising campaign mentioning their website or website address. This allows us to plan for a foreseeable growth in traffic to your site and advise on related procedures. Without notification we can make no guarantee that our system can cater with the level of traffic a site may receive.

SSH Access

SSH shell access will be limited (jailed) to the users’ home directory.

Bandwidth

If your website's resource usage is in excess of “normal” website traffic and reaches the point where it has an adverse affect on other clients sharing the same resource we reserve the right to disable your site until it is amended so that its bandwidth use falls within normal website use levels.

Web pages

You will be responsible for the content of your pages, including obtaining the legal permission for any works they include and ensuring that the contents of these pages do not violate Irish law.

You will be held responsible for and accept responsibility for any defamatory, confidential, secret or other proprietary material available via your page(s).

Web Forwarding is provided as a free service to our clients and accordingly it is set up and operates subject to the resources that are available at any time.

Terms and Conditions of use of the Accounts and Services Control Panel

Once the initial User I.D. and Password have been allotted to the client by the system it is the sole responsibility of the client to keep these details confidential and to take all security measures to prevent any unauthorised person from gaining access to said confidential information.

The client acknowledges that Register.ie has no duty or power to supervise the use of the User I.D. and Password by the client. Register.ie will not be responsible for any consequence arising from the unauthorised use of User I.D. and Password, which were allotted to the client.

Should the client either suspect or become aware that the User I.D. or Password has become known to an unauthorised person, the client shall immediately alter the password, inform Register.ie in writing and shall carefully review the contents of their profile in the Control Panel since the date on which that password may have become known to an unauthorised third party.

The onus and responsibility of choosing a “secure” password rests with the client. Register.ie reserve the right to change an insecure password without prior notification if the strength of the password is deemed a security risk.

The client irrevocably authorises Register.ie to act upon all instructions received through the Control Panel, which have been or appear to Register.ie to have been transmitted using the password(s) without taking any further steps to authenticate such instructions.

Register.ie shall not be obliged to provide the Control Panel services at all times or during any particular hours and may withdraw, suspend or restrict these services temporarily without prior notice

Register.ie shall not be liable for any consequential, special, secondary or indirect loss, or any loss of or damage to goodwill, profits or anticipated savings of the client or any third party (howsoever caused).

The Services shall continue to be available to the client unless and until terminated. Register.ie reserves the right to terminate in the event of non-payment or breach of Register.ie's terms and conditions.

Corporate Clients

In the case of Corporate Clients acknowledgement by any Register.ie website or email address of receipt of instructions does not constitute confirmation of the effecting of those instructions. It is the responsibility of the client to login or otherwise access the Control Panel to ascertain whether, and if so, when, such service has/has not been provisioned. If there are insufficient positive balances in the account the client must make a payment before any pending instructions can be effected.

The corporate client accepts that all domains will be automatically renewed unless an instruction not to renew is entered in the Control Panel between the 60 and 30 day renewal period. Instructions not to renew will only be valid if set directly in the Control Panel.

All orders must be entered online via the relevant Register.ie website, orders communicated by telephone/email cannot be accepted or effected by Register.ie staff.

Your domains are your responsibility at all times and should be closely monitored and checked on a regular basis. An account manager is provided to you. The function of the account manager is to help you with queries. It is not the function of the account manager to monitor your domain portfolio, accept domain orders verbally or by email, monitor renewals or monitor domains owned by you but registered with other companies.

All communications concerning commencing/terminating services and instructions to commence/terminate services must entered by the client in the Control Panel. Verbal instructions will not be accepted or acted on.

If your account is consistently overdue Register.ie reserve the right to suspend your Control Panel account and cease to provide you with credit. This suspension will not affect the services you currently have operating, it is only a suspension of your credit account.

If you are over your credit limit you can no longer order services via the Control Panel. Once the account has been brought below it credit limit you can initiate new purchases.

Annual turnover: The minimum annual services purchased from Register.ie required to become a corporate client is €1000.

Reseller Clients

Acknowledgement by any Register.ie website or email address of receipt of instructions does not constitute confirmation of the effecting of those instructions. It is the responsibility of the client to login or otherwise access the Control Panel to ascertain whether, and if so, when, such service has/has not been provisioned.

All orders must be entered online via the relevant Register.ie website, orders communicated by telephone/email cannot be accepted or effected by Register.ie staff.

Your domains/services are your responsibility at all times and should be closely monitored and checked on a regular basis.

All communications concerning commencing/terminating services and instructions to commence/terminate services must entered by the client in the Control Panel. Verbal/email instructions will not be accepted or acted on unless under exceptional circumstances.

Register.ie will not engage with the customer of any reseller on matters pertaining to any services that the reseller has with them through us. Customers of reseller that make contact with us will be informed to contact the reseller in question for resolution of their issue.

Renewals

All services are automatically set to renew unless manually set to DO NOT RENEW within the control panel.

While Register.ie make every effort to make sure that all services are renewed automatically the responsibility of checking that all services have renewed successfully remains with the client.

All orders must be entered online via the relevant Register.ie website, telephone/email orders cannot be affected by Register.ie staff.

Support

We do not provide technical support to your clients directly (unless by prior or emergency agreement). Support issues from your clients that you are unable to deal with yourself should be referred to Register.ie technical support for resolution.

It is inevitable in business that customers will transfer from Register.ie to Register.ie resellers and from Register.ie resellers to Register.ie. To ensure that no confusion arises as to this type of situation we have strict guidelines on communications.

Under no circumstances will we attempt to contact or canvas your clients. The only situation in which we will have contact with your end client is;

  1. Where you have ceased to trade and your clients will be affected by the closing down of your services.
  2. The client has terminated their account with the reseller and Register.ie have received proof of this.
  3. You have entered your clients details in fields where your details should have been entered (eg if you put the client in as the billing contact or as the contact for the source of supporting .ie documents).
  4. Where the reseller cannot be contacted and the client has a valid and urgent request.

We will not get involved in situations where a dispute has arisen between the reseller and their end client. End clients must resolve matters directly with the reseller.

We will not provide access or other details to the clients of resellers (except in the situations described above).

If the client of a reseller has terminated their service by issuing notice in writing with the reseller we reserve the right to have direct contact with the end client in that situation.

Retail Clients

Acknowledgement by any Register.ie website or email address of receipt of instructions does not constitute confirmation of the effecting of those instructions. It is the responsibility of the client to login or otherwise access the Control Panel to ascertain whether, and if so, when, such service has/has not been provisioned.

All orders must be entered online via the relevant Register.ie website, orders communicated by telephone/email cannot be accepted or effected by Register.ie staff.

Your domains/services are your responsibility at all times and should be closely monitored and checked on a regular basis.

All communications concerning commencing/terminating services and instructions to commence/terminate services must entered by the client in the Control Panel. Verbal/email instructions will not be accepted or acted on.